Returns & Refund Policy
By placing an order through El Salvadorin you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.
1. 30 DAY RETURN POLICY
We have a 30-day return policy for Grocery Unopened products, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase., For Prepared food products we accept returns only if products are Wrong Made different than your order or on incorrect food items, we can Remake those incorrect Items for you or If for any reason we try and are unable to remake those items correctly, we will refund you those Items. We will email or call you for instructions on Return delivery back to us and you will be refunded upon receipt of your returned items.
2. RETURN PROCESS
To start a return, you can contact us at sales@elsalvadorin.com or call us at +1 (347) 599-2090. If your return is accepted, we’ll send the delivery driver to pickup goods from your address, as well as instructions on how and when the driver will arrive to your Appartment . Items sent back to us without first requesting a return will not be accepted.
3. DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
4. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at sales@elsalvadorin.com or call us at+1 (347) 599-2090
5. RESTOCKING FEE
We do not charge a restocking fee on returns.
6. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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